Marketing - hired and trained sales team. Created marketing collateral. Networking, trade groups and philanthropy.
Employee Development - created standardized hierarchy, titles, wage & performance reviews.
Customer Service - implemented system to get feedback from end user. Trained staff on how to avoid common missteps.
Reporting - launched rhythmic meetings to get updates on pending sales, works-in-progress and accounts receivable among others. Assisted in the redevelopment of P&L to reflect divisions and set gross and net profit margin targets. All designed to hold the staff more accountable for performance.
Fluid Salons, LLC - East Lansing, MI 2015 - 2017
Discovered a network of stylists who were unsatisfied with salon ownership
Developed a strategic plan where the owner, stylists and customer can all thrive
Sold the business to my Lead Stylist in August 2017
Enterprise Rent-A-Car - Philadelphia, PA 1990 - 1993