Marketing - hired and trained sales team. Created marketing collateral. Networking, trade groups and philanthropy.
Employee Development - created standardized hierarchy, titles, wage & performance reviews.
Customer Service - implemented system to get feedback from end user. Trained staff on how to avoid common missteps.
Reporting - launched rhythmic meetings to get updates on pending sales, works-in-progress and accounts receivable among others. Assisted in the redevelopment of P&L to reflect divisions and set gross and net profit margin targets. All designed to hold the staff more accountable for performance.
Meridian Township - Okemos, MI 2017 - current
Economic Development Director
Connecting developers, land owners, business owners and commercial realtor to drive vibrant business districts.
Certified Redevelopment Ready Community via the MEDC in November 2018 - the first Township in MI to do so.